Home Product Information About Us Partners Support Help and Frequently Asked Questions Get Started Today! Login

 

 

Frequently Asked Questions

What is Spam?
Why is Spam a problem?
What can I do about Spam?
How does SpamWall work?
What is the verification process?
 
How easy is it to install SpamWall?
What e-mail programs does SpamWall work with?
Does SpamWall work with MacOs, Linux, and other operating systems?
Will SpamWall delay my e-mail?
Do I need to tell my ISP I'm using SpamWall?
 
Can I receive attachments while using SpamWall?
Can other people read my e-mail while using SpamWall?
Can I use SpamWall at my business?
How much does it cost?
How can I pay?
When will my credit card be charged?
 
How can I cancel?
Does SpamWall work with mailing lists?
Does SpamWall work with automated e-mails?
Can I pre-approve my address book?
What if a spammer authorizes themselves?
 
Why am I getting Spam from my e-mail address?
How do I sign up for SpamWall?
If I use SpamWall, can I keep my old e-mail address?
What settings do I change if I keep my existing account?
If I have a 'new' account, do I need to set up my e-mail client to get that new e-mail?
 
After I set up my SpamWall account, what do I do next?
I just set up SpamWall, how do I know that it is working?
What do I have to do to set up my Web Mail account?



What is Spam?
The term "Spam" is now synonymous with unsolicited, commercial e-mail. Why is it called Spam? Some Internet pundit somewhere borrowed the term from Spam, the canned processed pork product made by Hormel Foods. Like its namesake, the e-mail version of Spam refers to e-mail that doesn't have much "meat" to it, has suspicious origins, and "clogs the arteries" of the World Wide Web (apologies to Hormel Foods).

Why is Spam a problem?
Besides being an intrusive nuisance, Spam also has real economic costs. Spam costs you both your valuable time and money. Spam fills up your e-mail folder and you must take time to sort through and delete this electronic junk mail. Spam sitting on the mail server also takes up space, though you may not realize it. The space your Spam takes up costs your ISP (or whoever handles your e-mail account) money. Somehow, either directly or indirectly, that cost is going to be passed along to you.

Unfortunately, it appears that Spam is here to stay. The volume of Spam messages is growing exponentially. If you do anything online that involves giving out your e-mail address, whether for a contest, placing an order, requesting information, or sometimes even for just being on the Internet, you are at risk of getting on a Spammer's e-mail list. And, once you're on a Spam list, you'll find it's nearly impossible to get off. Although there are laws requiring direct marketers to provide a way for you to remove your name from their list, these laws are hard to enforce. In addition, not all Spammers will take you off their list, if you request it. In fact, some Spammers even use your request for removal as confirmation that your e-mail address is active and then proceed to sell your e-mail address to even more people.

 

What can I do about Spam?
Given that Spam is a reality, you have several options:

  1. Stop using e-mail - no e-mail, no Spam;
  2. Implement a Spam filter; or,
  3. Adopt SpamWall.

Since e-mail is now firmly engrained in our collective personal and business practices, you probably can't avoid using e-mail. Consequently, Option 1 is really no option at all, although some people may elect to try that approach.

Option 2 is widely used today. Most Spam filters use pre-determined rule sets or filters that you can customize to identify and eliminate Spam. Unfortunately, since Spammers change their sending addresses so often and sometimes choose innocent-sounding subject lines, you have to constantly update your filters for them to be effective. Plus, you have to be careful not to filter out legitimate e-mail along with the Spam. Although these programs will somewhat reduce the amount of Spam you receive, they do not solve the problem - you still must invest significant time to keep your filters up-to-date and some Spam will continue to get through. Plus, your Spam is still sitting on the mail server taking up valuable space until you retrieve it or delete it.

Some filter programs have features that help you in your attempts to get off Spammer lists by trying to trick them into thinking your account doesn't exist (by sending fake bounce messages) or by finding out who actually sent you the bulk e-mail so you can contact them to request removal or report them to the proper authorities. However, neither of these features are perfect solutions. First, you still remain in a reaction mode to the Spammers. You're still doing all the work to attempt to get yourself off their lists. And even if you do get off one list, Spammers are like cockroaches. For each one you find, there are a hundred more that you don't see. Once your e-mail address gets out there, it's out there. No amount of removal requests and fake bounce messages are going to get you off of all the lists.

Option 3, adopting SpamWall is the most effective way to eliminate Spam. SpamWall is based on the concept of only letting through e-mail based on an approved list. SpamWall also provides a way for unapproved, legitimate message addresses to be added to your approved list without you having to manually modify the list each time an unknown person attempts to e-mail you. After all, you can't predict who's going to want to e-mail you. Do you want to block out potential clients just because you may not have their e-mail addresses on file?

SpamWall addresses all the shortcomings of other e-mail filters and list sentry programs! SpamWall only lets through approved users while providing a way for unknown users to get onto your approved list with little risk of a Spammer getting authorization. In addition, you don't have to buy an expensive server or change e-mail accounts and there's no long-term commitment required. We know that if SpamWall works (and we know it will), you'll stay a customer. You'll be back in control of your e-mail!

SpamWall really is the best anti-Spam solution available in the marketplace today!
Try Us!

 

How does SpamWall work?
SpamWall functions as an e-mail sentry for your e-mail. We use our advanced technology to keep the spam out, and you enjoy a spam free inbox.

  1. An e-mail destined for you arrives at the SpamWall server.
  2. SpamWall checks several criteria to determine if the sender of the e-mail is approved to send you e-mail.
    • If they are approved, the e-mail is placed in your inbox.
    • If they are blocked, the e-mail is rejected.
    • If this is their first e-mail to you, we ask them to verify their account.
      Upon successful verification, the message is placed in your inbox.
      Otherwise, the mail will be placed in your Unauthorized Mail folder, which you can view at our Members Administration Web site at any time.
  3. You check your spam-free e-mail. Available anywhere, anytime via Web Mail or your normal e-mail program at home or work!

What is the verification process?
When a new sender e-mails you, we examine the e-mail identifiers and reply with your customized verification request. This request states who you are and that you are protecting yourself from junk e-mail. It asks the sender to reply with a special code embedded in your verification message in the Subject field of the reply - Once done, they are verified and their e-mail goes right through to your inbox. They only need to verify once. You may also authorize (verify) whomever you wish on the site, or block people. Please check the Unauthorized Mail and Manage Senders pages in the Members Administration site.

 

How easy is it to get started with SpamWall?
Simply change your server information to SpamWall's server. Directions are included when you order, and support is available on the configuration support page.

What e-mail programs does SpamWall work with?
SpamWall works on Eudora, Outlook, Outlook Express, Netscape, Incredimail, and any other e-mail program that supports the POP3 or IMAP protocols.

Does SpamWall work with MacOs, Linux, and other operating systems?
Yes! SpamWall works on all operating systems that can run standard e-mail programs.

Will SpamWall delay my e-mail?
No. In fact, you will save time due to receiving e-mail only from verified users.

Do I need to tell my ISP I'm using SpamWall?
No, using SpamWall has no effect on your current ISP account.

Can I receive attachments while using SpamWall?
Yes.

 

Can other people read my e-mail while using SpamWall?
No, your e-mail is still your e-mail. SpamWall does not have to touch your e-mail, unlike some other services. The e-mail never leaves the sender's e-mail system for your inbox until it is authorized by SpamWalls' sentry software.

Can I use SpamWall at my business?
Yes, SpamWall can be configured to work with various e-mail servers and ISP licensing is available!

How much does it cost?
SpamWall has three options - $3.95 per month, $19.95 for 6 months, or $34.95 for 1 year.

How can I pay?
You can pay on the site with Visa or MasterCard, or you can pay by mail with a check or money order - Be sure to allow two weeks delivery and activation time with check or money order payments.

When will my credit card be charged?
When you sign-up, we check to confirm your credit card information is correct. At the end of the first 30 days we charge your card based upon the plan selected. When your plan has expired we will charge your card based upon the previous plan and rate paid.

How can I cancel?
To cancel your SpamWall account, simply send an e-mail to cancel@SpamWall.net and insert unsubscribe in the subject line.

 

Does SpamWall work with mailing lists?
Yes! Most mailing lists work by sending a message to a certain address, for example, mygroup@yahoogroups.com. Simply add that address to your approved mailing lists and you will receive all of the mailing list messages, without requiring verification from the individual list members.

Does SpamWall work with automated e-mails?
Yes! You can explicitly approve (and block) senders in the Members Administration section. If you receive an e-mail from an automated address (like reservation@orbitz.com), simply approve it once, and all future e-mails from that address will automatically be passed through to your inbox.

Can I pre-approve my address book?
Yes! You can upload your entire address book to SpamWall using our import feature that is available in the Members Administration section. You may also enter the e-mail addresses from your address book individually into your approved senders list.

What if a spammer authorizes themselves?
Most spam is sent by automated programs, which are not able to complete SpamWall's authorization process. However, if you do receive e-mail from a sender from whom you do not wish to receive e-mail, you may simply block them explicitly by adding them to the Unauthorized List in the Members Administration section. A common practice now being used by spam senders is to trick you by using your e-mail address. However an easy way to get around this is to not authorize your e-mail address with SpamWall.

Why am I getting Spam from my e-mail address?
If you authorize your own account with SpamWall there is a possibility that you may receive spam in your inbox. A common trick now being used by spam senders is to use your own e-mail address as the sender. To stop this from happening, do not authorized your e-mail address with SpamWall.

How do I sign up for SpamWall?
There are two ways to sign up for SpamWall. You can either keep your existing e-mail account or sign up for one of our e-mail accounts.

If you choose to keep your current e-mail account, you must know your mail account username, password and mail server name (in most cases the mail server name can be found on the settings page of your e-mail client). This is by far the easiest route because you change nothing about the way you do business. You only need to change your settings within your e-mail client (i.e., Outlook, Outlook Express, Eudora).

The second approach is to set up a completely new e-mail account with SpamWall and start using it today. Then, just send a brief "I've-got-a-new-e-mail-address" notice to all your friends telling them your new e-mail address.

If I use SpamWall, can I keep my old e-mail address?
Yes. However, you must change your mail client settings. (see above ). ANY e-mail that goes to your old address is then automatically redirected to your new address. You don't have to update your contacts with your new address, since the forwarding process occurs completely behind the scenes to them, however you will need to notify your contacts that they will have to be authorized the first time they e-mail you or you can upload your address book directly to SpamWall.

 

What settings do I change if I keep my existing account?

After you have signed up to use your SpamWall membership with your current e-mail account follow these steps to change your POP3 Server Name.

You can edit these items by following the simple steps below.

Please note that e-mail clients set up as IMAP accounts automatically leave mail on the server, so no account changes are necessary to use SpamWall's Web Mail.

POP3 - WINDOWS

IMAP - WINDOWS

 

If I have a 'new' account, do I need to set up my e-mail client to get that new e-mail?

Yes. You will have to set up your client (Netscape, Outlook, Eudora) to check this new e-mail account.

POP3 - WINDOWS


After I set up my SpamWall account, what do I do next?
You will receive a "Welcome" e-mail from us with all the necessary information to begin using SpamWall.

I just set up SpamWall, how do I know that it is working?
First off, you will see a DRAMATIC drop in incoming e-mail. You can always take a look at all the blocked messages within SpamWall by going to the Sender Manager and looking at the "Waiting Authorization" section of SpamWall.

If you have any additional questions or comments, please e-mail help@SpamWall.net. You'll receive your answer within 24 hours.

What do I have to do to set up my Web Mail account?
The Web Mail feature in SpamWall allows you to send, receive and manage your mail anywhere on an accessible computer that has a web browser (Microsoft Explorer) on it.

If you are planning on using the Web Mail feature included with the SpamWall service and you are using a POP3 server, make sure that you have checked the options to "leave mail on server" and "remove deleted e-mail on server" in your mail client setup options. (Advanced Tab in Outlook Express) note: IMAP stores mail on the server by default.

To set up your personal information for Web Mail login with your e-mail and password, go to Options, then Personal Information and enter your information.

 

e-mail Us: help@SpamWall.net